Refund policy
Return & Refund Policy
At B3 Printing and More, we are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing your order.
Return Eligibility
You may request a return within **15 days** of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase.
To request a return, please contact us at:
Email: b3merchstore@gmail.com
Return Address:
B3 Printing and More
Amman Downtown, 11118
Jordan
Please do not return any item without contacting us first. Returns sent without prior approval may not be accepted.
Return Shipping Costs
If the return is requested because the customer changed their mind, selected the wrong size, color, or made an incorrect purchase, the customer is responsible for all return shipping costs.
B3 Printing and More does not charge any restocking fees for approved returns.
Customized & Personalized Products
Customized, personalized, or made-to-order products (including printed items created specifically for a customer) cannot be returned, exchanged, or refunded once production has started.
Returns or refunds for customized products are accepted only if:
- The wrong item was sent by us.
- The product arrived damaged.
- The product contains a manufacturing or printing error caused by B3 Printing and More.
In these cases, we will replace the product at no additional cost and cover the shipping expenses.
Exchanges
Products may be exchanged within 15 days of delivery if:
- The item is unused and in its original condition.
- The exchange request is approved.
Customers requesting an exchange due to selecting the wrong size or color are responsible for the shipping costs.
If the exchange is required because of our mistake, we will cover all shipping costs.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible at b3merchstore@gmail.com with your order number and clear photos of the issue so we can resolve it promptly.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products.
- Products where production has already begun.
- Gift cards.
- Clearance or sale items, unless they are damaged or defective upon arrival.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
b3merchstore@gmail.com
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
**B3 Printing and More**
Amman Downtown, 11118
Jordan
**Email:** b3merchstore@gmail.com